1. Information we collect
We collect information needed to provide and secure Catchlane, including:
- Account details such as your name, email address, business name, and password credentials managed by our authentication provider.
- Business settings such as services, hours, phone number, public-form preferences, and workspace membership.
- Lead and inquiry information entered by a business or submitted through its public Catchlane form, including contact details, service needs, notes, quotes, appointments, jobs, portal messages, and follow-up activity.
- Lead-source details such as campaign tags, the page where an inquiry was submitted, and the referring page when a browser provides it.
- Subscription information such as plan status, billing dates, and Stripe customer or subscription identifiers. Catchlane does not store full payment-card numbers.
- Technical information needed for security and abuse prevention, such as request timing and privacy-protected network identifiers.
2. How we use information
We use information to operate Catchlane, authenticate users, organize leads, send account notices and business-configured lead follow-ups, process subscriptions, provide support, prevent fraud and spam, diagnose problems, and improve reliability.
We do not sell personal information or use customer lead data for third-party advertising.
3. Business customers and inquiry data
Catchlane businesses decide what lead information they collect and how they use it. When someone submits a public inquiry, Catchlane processes that information for the selected business so it can respond. If the business enables an automated sequence, Catchlane may schedule follow-up email about that inquiry. Every automated lead email includes an opt-out link, and sending is stopped after an opt-out, complaint, bounce, or provider suppression. The business is responsible for its own communications and legal obligations to its customers.
4. Service providers
We use carefully selected providers to run the service: Supabase for authentication and application data, Stripe for subscription billing, Resend for transactional email, and Cloudflare-backed hosting for delivery and security. These providers process information only as needed to perform their services and under their own privacy terms.
5. When information may be shared
We share information with service providers as described above, when an account holder directs us to, when required by law, or when reasonably necessary to protect Catchlane, our users, or the public. If the business is reorganized or transferred, information may be part of that transaction subject to appropriate safeguards.
6. Retention and security
We retain information while an account is active and as reasonably needed for legitimate business, security, tax, dispute-resolution, and legal purposes. We use access controls, encrypted connections, database security rules, verified webhook signatures, and other reasonable safeguards. No online service can guarantee absolute security.
7. Your choices
Account holders can update business information and download account or lead exports inside Catchlane. Workspace owners can permanently delete a workspace after canceling active billing. You may also ask to access, correct, export, or delete personal information, subject to legal and operational exceptions. People who submitted information to a Catchlane business can use the opt-out link in an automated email and should generally contact that business first for other requests because it controls the customer relationship.
8. Children
Catchlane is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes and contact
We may update this policy as the service changes. We will post the revised date on this page. Questions or privacy requests can be sent through our contact page.